Booking policy

This policy covers sessions booked on our events site, events.pristinephotos.ca, and sessions at our events. A business that hosts an event with us has its own agreement with its own terms.

Booking

Pick a time on the event's page. We email you a confirmation with a private link to your booking. Anyone with that link can change or cancel the booking, so keep it to yourself.

When a session has a booking payment, the booking page shows how much before you pay, and the booking counts once it's paid. Payments are taken by card through Square. We never see your card number.

Changing or cancelling

Use the private link in your confirmation email. You can move to another open time until booking closes shortly before your session, and cancel any time before it starts. If you can't make it, please cancel, so someone else can have the time.

Condo pet days

A condo pet day asks for a small booking payment when you book. The booking page shows the amount.

• On the day, your booking payment comes off your order. If you buy nothing else, it's the session fee.
• Cancel at least 2 days before your session and it's refunded.
• Cancel later, or don't come, and it's kept as the session fee.
• If we move the date, your booking and payment move with it. If the new date doesn't suit you, cancel and it's refunded, whenever you cancel.
• If we call the day off, every booking payment is refunded.

Refunds go back to the card you paid with.

Sponsored sessions

When a realtor or a business hosts the day, your session and a 5x7 print are on them. There's nothing to pay to book.

Prints and orders

We print your order at the event, while you wait. Please look over your prints before you leave: if one has a fault, like a mark, the wrong photo or poor colour, we reprint it there and then.

• If you find a fault after you get home, write to info@pristinephotos.ca within 14 days with a photo of it. We reprint it and mail it to you free.
• If we can't print your order at the event, we print it afterwards and mail it to you free within a week, or refund it if you'd rather.
• You choose your prints while looking at your photos, and each one is made for you, so we can't refund a print because you've changed your mind. A print with a fault is always put right.

If a day moves or is called off

We email everyone booked as soon as we know, with what happens to their booking.

Questions

How we keep your details and photos is on our privacy page. For anything else, write to info@pristinephotos.ca or call (647) 243-1540.